BASIC INFORMATION

What is Meow Meow?

Meow Meow is the first choice in online premium & quality fruits hampers with free & same day delivery services. All products are specially designed for corporates & individuals, with outstanding and sleek design to allow senders leave exceptionally strong memory to recipients while sending regards.

What is the difference between Meow Meow gift box and conventional hamper?

Why is Meow Meow gift box more exclusive compare to other typical hamper?

Meow Meow is designed to help gift senders (either corporate or individual) to outstand themselves with our outstanding & unique design. On top of that, Meow Meow provides one of the best services to ensure every sender can send their outshone regards at their fingertips.

What is included in Meow Meow gift box?

All products are mostly imported seasonal fruits and they are hand-picked & sorted upon ordering. In addition, each Meow gift box comes with utensil set, serviette & gift card to further help senders send their regards & leave stronger memory to recipients. For more information, kindly refer to the product descriptions under product pages (eg: www.meow-meow.com.my/fruit-gift?product_id=73 )

Where can I get Coupon/Promo code?

Kindly Like & Follow our Facebook (/meowmeowonline) and Instagram (/meowmeowmalaysia) pages to get the latest updates and promotions. Special promo code and coupon will given out from time to time via our Facebook and Instagram pages.

ORDERING INFORMATION

Order statuses explanation.

• Order Received > Order successfully captured & received.

• Order Processing > Order being processed by production team.

• Out For Delivery > Order being delivered by logistic team.

• Delivery Successful > Order successfully delivered by logistic team.

How do I track my Order?

Simply go to the Order Tracking page (www.meow-meow.com.my/track-order) by clicking the “Track” button in the header of Meow website. You would be able to see the order status by keying in your order number as well as contact number.

How to order?

Simply logon to www.meow-meow.com.my and shop for the categories & products based on preferences & budget. Order remark and greeting message can be inserted right before checking out. After payment done, you may go to Order Tracking page (www.meow-meow.com.my/track-order) to check for your order status.

What to do when I can't seem to check out/proceed with my order?

Kindly SMS/Whatsapp us at +6019-5571849 right away. Or you may send email to contact@meow-meow.com.my. Our PR team will get in touch with you & give assistance promptly.

Why should I provide recipient's contact number?

It is a common practice that our professional logistic team will contact recipients before sending over the products to them. This objective of this practice is to achieve highest successful delivery rate possibly.

PAYMENT INFORMATION

What sort of payment methods are available to us?

Meow Meow supports online payment option that allows customers to make real-time online payments using their current or saving account via MOLPay. Kindly refer to the table below for supported banks.

Any hidden charges?

Absolutely NO. All prices quoted come with FREE doorstep delivery service (even same day delivery service), FREE sleek utensil set, FREE serviette and FREE heartwarming greeting card with custom message.

SHIPPING INFORMATION

What to do when i have several receivers at the same location?

In such case, you can still purchase all the product with just a single transaction. And each recipient’s name, recipient’s contact number, receiving product & greeting message must be stated clearly in the Order Remark. However, you are advised to make separate transaction for each recipient to possibly avoid human error.

What to do when i have several receivers at different locations?

You can only make separate transaction for each recipient with respective location in this situation. Only through this way you can have your products successfully delivered to them & check each order status accurately.

Total supported delivery area to date.

Meow Meow has rapidly expanded and to date Meow Meow able to deliver to entire Klang Valley. More areas will be covered soon and kindly Like & Follow our Facebook (/meowmeowonline) and Instagram (/meowmeowmalaysia) pages to get the latest updates.

Can I change the delivery location or the delivery date after payment done?

Kindly SMS/Whatsapp to +6019-557 1849 or send email to contact@meowmeow.com.my to possibly change your delivery location or delivery date. As long as the purchased product is not out for delivery yet, delivery location & delivery date can be changed accordingly. However, should the purchased product is out for delivery & delivery location/date needed to be changed, redelivery fee will be charged accordingly.

Can I order on the same day and get it on the same day?

Absolutely YES. Meow Meow offers SAME DAY EXPRESS DELIVERY for FREE. All orders are supported with free same day express delivery as long as the orders come in before 5:30pm. If the delivery location was office place, orders must be made before 1pm to have them delivered on the same day.

Can I choose a specific delivery timing or delivery date?

Absolutely YES. You may select any specific delivery date at Step 4 after checking out and write down preferred delivery timing via Order Remark. A minimum of 4 hours is normally required to have your product delivered after payment done.

Raining / Hot weather ruined my delivery!

Unfortunately Meow Meow did not have the chance to recruit supernatural talents into the logistic team and Meow Meow can’t control Malaysia’s tropical weather for the moment. Under extreme weather condition, there is a tiny bit of chance our logistic team might not be able to deliver the gift box in time. However, logistic team will get in touch with recipients accordingly and does the best to deliver the gift boxes as soon as possible to their destinations.

What is the cut off time for same day delivery?

Do you deliver on Sunday and Public Holiday?

Meow Meow provides delivery services everyday (including same day express delivery), EXCEPT every Sunday and Public Holidays.

How do you charge delivery?

Delivery service is absolutely FREE. Furthermore, same day express delivery is absolutely FREE as well. Moreover, all gift boxes come with FREE sleek utensil set, FREE serviette and FREE heartwarming greeting card.

INQUIRIES INFORMATION

How do I send an Inquiry?

You may SMS/Whatsapp us at +6019-5571849 or send email to contact@meow-meow.com.my. Alternatively, you may go to our Contact Us page (www.meow-meow.com.my/index.php?route=information/contact) to fill up the enquiry form. Our PR team will get in touch with you & give assistance promptly.

How should I report an Issue?

Likewise, you may SMS/Whatsapp us at +6019-5571849 or send email to contact@meow-meow.com.my. Alternatively, you may go to our Contact Us page (www.meow-meow.com.my/index.php route=information/contact) to fill up the enquiry form. Our PR team will get in touch with you & give assistance promptly.

REFUND INFORMATION

When can I request for a refund?

Under unlikely circumstances whereby recipients don’t receive the gift boxes or there is any issue with the amount charged, a whopping 24 hours will be given to customers to file a report upon payment made or upon delivery (depends on cases) via SMS/Whatsapp or email.

How refund is done?

Upon receiving message/email from customers regarding refund, our PR team will acknowledge & reply right away. Necessary investigation will be carried out accordingly and refund will be made within 3 working days upon refund approval.

How long does refund process take?

Typically, the entire process take within 5 working days starting from Meow Meow receiving message/email regarding refund to customers receiving refund.